Our "Hot Spare" Pool program keeps our customers running with pre-configured computing products and related accessories stored and maintained at our offices. In the event an end user needs a computing replacement due to malfunction that cannot be addressed remotely, our team can same day ship for next day delivery a customer-ready pre-configured replacement device. If necessary, the replacement device can be met on-site by Futura provided “Smart Hands” to install and set up the device and accessories. Our goal is to keep your users operational and minimize downtime.
Simply contact us to report a malfunction and to initiate a "spare pool" replacement through our help desk.
We ship overnight or next business day a pre-configured replacement device to meet your needs with a return label for the malfunctioning device.
We manage the repair process from testing to warranty repairs and either place the device back into the pool or a new device is purchased.