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Help Desk Services

Help Desk Solutions

Deliver a Personalized Experience to Your Users.

24x7 support services to deliver a complete help desk solution or to simply augment your staff for support on a project, a specific technology or service area. We can tailor our solutions to meet your organizational needs, providing consistency and quality. Our analysts are friendly problem solvers, not just script-readers which ensures an enjoyable and personalized experience.

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Help Desk Services

Our Services

  • 24/7/365 Options Available
  • Weekdays, Weekends, & Holiday Options
  • Integration to Your Ticketing System

Environments Serviced

  • Traditional IT Hardware & Software
  • 3rd Party Applications (ERP/HR/Financial/etc...)
  • Operations, Logistics & Field Services Support

Our Staff

  • Highly Trained & Certified
  • US-Based Call Center & Staff
  • Friendly Problem Solvers

Tools & Resources

  • Extensive Internal Knowledge Base Site
  • Access to Partner Knowledge Bases
  • Ongoing Staff Training & Certifications

Technology Platforms

  • ServiceNow Call Center Management
  • Teamviewer for Remote Control
  • Can Tailor for Your Environment

Service Level Agreements

  • Determined Based on Your Needs
  • Flexible for Levels 1 and 2 Support
  • Reporting and Metrics for Managment

It's a Simple Process

Definition Discussion

We walk you through a defined process to understand your business challenges and operational needs to identify gaps in your current help desk environment and where improvements can be made. 

Solution Development

We will develop a solution that takes into consideration your business needs, operational gaps, current budget, and desired service levels to ensure your users have the best possible service available. 

Service Initiation

We partner with you and our defined team to transition the service to our environment.  We will then tightly monitor and manage to make certain your SLA's and expectations are met and your users are satisfied.

Deliver Quality Support to Your Users

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